NEW YORK, NY – The wonderful power of the Internet; when things go wrong it allows a venue to vent, warn, enlighten, even bitch and moan some, if and when deemed necessary. Yet, when things go right, you get to openly commend, educate, share, etc..
Today I have the delightful opportunity to share my positive experience with Uniregistry and their relentless domain brokers there, as I believe in giving credit where credit is due. If you have been reading my updates you’re well aware I share some of the darker, less positive news if and when need be.
Who benefits? Readers like you, who can learn from these experiences; thanks for being here.
Recently, a broker at Uniregistry went far and wide – above and beyond – what is/was necessary of your typical broker, on what I would consider a very frustrating transaction that had sales inquiries from multiple employees from the same buyer which dated back years. The amount of work the broker put into the sale, with what I would call a “very difficult buyer” (in my opinion) was exceptionally commendable and I wrote into Uniregistry to let them know about it so they could hear it straight from their own customer.
I feel this particular experience speaks volumes for the customer service and dedication and motivation of the Uniregistry broker team…
I will likely park more, if not all of my domains with Uniregistry due to the hard work of this broker in particular, and their relentless dedication to closing the sale. We spoke via phone often regarding the difficult negotiation process and had countless online messages going back and forth, literally since December of 2014.
The sale was handled by a few brokers over the years, which all whom worked the deal well, but this latest broker in particular, really went far-and-wide beyond the normal expectation to get a deal done and put the years-long thread, finally to bed.
Most notably, it wound up being only a few thousand dollar transaction, but Uniregistry’s brokers treated it like it was hundreds of thousands.
Again, just giving credit where it is due. Uniregistry did get back to me and thanked me for the insight on the experience saying that of coerce, it was music to their ears. All in all, a great experience with what seems to be a fast-growing and superior registry and market place.
So if you are looking for domain brokers that will really follow through and work hard to sell your domains, take a fresh look at Uniregistry. If I were not getting such deep-discounts on registrations through my reseller store, [get your own reseller store] I would likely move all my domain registrations there as the entire Uniregistry control panel seems developed impressively well, matched with the marketplace, a powerful duo.
For now, I will certainly be adding more domains to the Uniregistry marketplace.
On a more comical note, I decided I would have ZERO distractions today and did not go into the office so that I can get my ordinary inhuman amount of work done. I soon after crafting this post noticed I am wearing my Uniregistry t-shirt I grabbed at NamesCon this year; I wonder now if that pick from my draw this morning was coincidence or something from the subconscious.
I’m happy to endorse John’s opinions:
“…a great experience with what seems to be a fast-growing and superior registry and market place.”
Yes, great credit must go to Frank Schilling and Uniregistry staff for a remarkably well designed, intuitive and superbly integrated registrar and aftermarket.
The seamless integration is key.
Some features are really cool, such as being able to set the nameservers to Uniregistry with the click of a button instead of having to copy and paste the addresses.
I have gradually moved 1,300 names there with more on the way. Using BINs in conjunction with instant transfers has proved to be very successful. It is, after all, what customers want.
I read an article about Jeff Bezos recently and Amazon’s success seems to be built on beating everyone else at customer service. If their competitor offers next day delivery, then they offer 2 hour delivery.
Uniregistry brokers and support staff are top notch.
You might be wondering why I need brokers if I’m using BINs. The reality is that half the buyers contact the market directly seeking a lower price – you can set up your account so that an expert broker automatically steps in to handle the negotiations. (The commission goes up but it’s well worth it.)
With straight up sales, depending on how you configure everything including linking your bank account, in some cases you have literally nothing to do!
The buyer pays, you get a message saying the money is pending into your Uni account. A few days later you get a message saying the funds have been disbursed to your bank account, I think they pay weekly.
Uniregistry transfers the domain to the buyer’s Uni account after payment and if there are no other issues you literally don’t do anything – the money just arrives. You get less worries and more time to spend on the drops.
What we need next is an actual site which could be based on DomainNameSales: UniregistryMarket dot com.
This highlight was more based on the initiative of the brokers there, but that all went really well too (the actual transfer of the domain); all I needed to do was move it to Uniregistry and they took care of the rest. They accepted the payment, verified the funds and all that, held it in their own escrow or whatever, and moved the name to the buyer, I’m just awaiting the payment to be disbursed at this point, but the handling of the transaction from soup-to-nuts went super. Communication, ticket responses, and timing between the different aspects of the transfer process was much faster than what I am used to with Sedo. Much quicker and smoother in my opinion.